Privacy Policy — ew88 Online Casino

1. Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for your personal information is ew88, the operator of the website ew88.ws and all associated subdomains and services (collectively, the "Platform"). When this policy refers to "ew88", "we", "us", or "our", it refers to the data controller in its capacity as operator of the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our Data Protection team at [email protected]. We aim to respond to all privacy-related enquiries within five business days.

This Privacy Policy applies to all registered players and visitors to the Platform, including individuals based in Bangladesh accessing the Platform via desktop browsers, mobile browsers, or any mobile-optimised version of the site.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, contact support, or participate in promotions on ew88, you provide us with personal information directly. This includes:

• Identity data: Full legal name, date of birth, gender, and national identity number (NID) or passport number provided during KYC verification
• Contact data: Email address, mobile phone number registered in Bangladesh, and city or district of residence
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details provided for withdrawal processing, and transaction history on the Platform
• Account credentials: Username and encrypted password (we do not store passwords in plain text)
• Communications data: Records of your interactions with our customer support team via live chat or email, including the content of those communications
• Verification documents: Copies of government-issued identity documents, selfies, or proof of address submitted during KYC review

2.2 Information Collected Automatically

When you access and use the Platform, certain technical and behavioural information is collected automatically by our systems:

• Device data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage data: Pages visited, time spent on each page, game sessions initiated, bets placed, features accessed, and click patterns
• Session data: Login timestamps, session duration, logout events, and geographic location data derived from IP address
• Cookie and tracking data: Information stored via cookies, local storage, and similar technologies — see Section 4 for full details

2.3 Information from Third Parties

We may also receive personal data about you from trusted third-party sources in specific circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) who confirm transaction status and provide transaction reference data
• Identity verification service providers who assist with KYC document validation
• Fraud detection and anti-money-laundering screening services that cross-reference your data against relevant watchlists
• Responsible gaming organisations, where a player has voluntarily enrolled in a self-exclusion programme

3. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. The table below summarises the primary uses and the legal basis for each:

We do not use your personal data for automated decision-making that produces significant legal effects on you, except where required for fraud prevention or anti-money-laundering screening, in which case you have the right to request human review of any such decision.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits, remember your preferences, and gather analytical data about how visitors interact with the Platform. ew88 uses both first-party cookies (set directly by ew88.ws) and certain third-party cookies set by service providers we work with.

4.2 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function. They enable you to log in securely, maintain your session, navigate between pages, and complete transactions. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: These help us understand how players use the Platform — which pages are visited most, where sessions tend to end, and how players navigate between games. This data is used in aggregate form to improve the Platform experience.
• Preference cookies: These remember your settings and preferences (such as language or display choices) so you do not have to re-enter them on every visit.
• Security cookies: These support our fraud detection systems by helping identify unusual patterns of access or behaviour that may indicate account compromise or bot activity.

4.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies on a per-site basis. Please note that disabling certain cookies may affect Platform functionality. For detailed guidance on managing cookies in popular browsers, refer to your browser's official help documentation. You may also contact our support team at [email protected] to request that your analytics data be excluded from our reporting systems.

5. Sharing Your Information

ew88 does not sell your personal data to third parties. We may share your information with the following categories of recipients only where strictly necessary and for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank receive the minimum financial data necessary to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC service providers who help us validate identity documents and confirm players are aged 18 or above. These providers are contractually bound to process your data only for verification purposes.
• Fraud prevention and AML screening services: Specialist providers who help us detect fraudulent activity, money laundering, and other prohibited conduct. These services may cross-reference your data against publicly available watchlists and sanctions databases.
• IT infrastructure and cloud service providers: Our hosting, database, and security infrastructure partners who process data on our behalf under strict data processing agreements.
• Customer support platform providers: The live chat and ticketing system providers through whom support communications are routed. These providers process communication content solely to facilitate support delivery.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by law, court order, or as part of an investigation into criminal activity.

All third parties with whom we share personal data are required to handle that data securely, to use it only for the specified purpose, and to comply with applicable data protection obligations. We do not permit our service providers to use your data for their own marketing or commercial purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods we apply are:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five years from the date of submission or from account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for two years from the date of the last interaction, unless the communication relates to an ongoing dispute or investigation.
• Marketing preferences and consent records: Retained for the duration of your marketing consent plus two years following withdrawal of consent.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely; individually identifiable usage logs are retained for up to 12 months.

When personal data is no longer required, we securely delete or anonymise it in accordance with our internal data destruction procedures.

7. Security of Your Data

ew88 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security practices include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest within our databases
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis
• Two-factor authentication (2FA) requirements for all staff with access to player data systems
• Regular internal security audits and penetration testing by independent specialists
• Automated monitoring and alerting systems that detect unusual access patterns or potential data breaches in real time
• Incident response procedures that include notifying affected players promptly in the event of a confirmed data breach

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own login credentials and for notifying us immediately at [email protected] if you suspect your account has been compromised.

8. Your Privacy Rights

As a player on ew88, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within 30 days.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations — we may not be able to delete data required for regulatory compliance or fraud prevention purposes.
• Right to restrict processing: You may request that we limit the way we use your data while a dispute or correction request is being resolved.
• Right to data portability: Where data is processed on the basis of your consent or a contract, you may request a copy of that data in a structured, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interest as the legal basis, including objecting to profiling for marketing purposes.

9. Minors & Age Verification

ew88 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in our KYC process, and we actively work to prevent underage access to the Platform.

If we become aware that a player account belongs to an individual under 18 years of age, we will immediately suspend the account, void all associated bets and balances, and securely delete any personal data collected from that individual — except where retention is required for legal purposes such as reporting the incident to relevant authorities.

If you have reason to believe that a person under 18 is using an ew88 account, please contact us immediately at [email protected] so that we can investigate and act promptly. For more information on our age verification and responsible gaming practices, please read our Responsible Gaming policy.

10. Updates to This Policy

ew88 reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by email to the address associated with their account at least 7 days before the changes take effect.

The current version of this policy is always available on this page, and the effective date at the top of the document reflects the date of the most recent update. We encourage you to review this policy periodically so you remain informed about how we protect your data.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, please discontinue use of the Platform and contact us at [email protected] to request account closure.